How can I trust the quality of the
tours that I buy from Vietland
Vietland Explore Co.,ltd is a
professional company limited that
offers great travel services to
thousands of happy client. All our
staffs have a minimum of 2 years
customer service experience and
receive ongoing sightseeing tour
information updates & expert
operational guidance from our many
tour providers.You can read the
feedback of our clients after the
trip with us ,even you can have
chance to talk, to email to our
satisfied and repeat customers.
How do I
book and pay for a tour?
Once you have found a tour that you
would like to book, please click on
"Book Now" and fill in your booking
details (the departure date that you
would like to go, the package, the
number of people, your full name,
nationality, email address and any
Once we confirm the availability, we
will send you an email to the
confirmation with our payment policy
infomation. With this, you can
choose your preffered payment method
and pay us, you DO NOT need to pay
total in advance, we just need at
US$ 100 per person for Deposit, to
ensure that you use our services.
With flight or train ticket bookings
we require 100% total payment in
advance. If you would like to pay by
others methods, please inquire with
here to see more information
What if I
need to cancel or change my
We allow you to change your dates
with no additional cost. However,the
confirmation will depend on the
availability of the services you
use. Cancellations of the tours
usually involve a cancellation fee,
which depends on how far in advance
that you cancel. For each tour, the
cancellation and change policies
depend on the status of services
providing. Please contact us for any
change or cancellation as soon as
offer longer or more customized
Most of our tours on the website
can be changed or customized
as your requirement.
If you have questions about a
particular tour or would like a
longer or more customized tour,
please contact us at
and our travel experts will help you
find your best travel itinerary.
What if I
have special needs for the tour?
If you have special requirements ?
for example, if you have a large
group or young children, or you have
infants or the olds in your group,
or if you are handicapped or have
physical limitations, if you have
special transportation needs, or if
you are vegetarian or have other
food allergies ? please let us know,
and we can work with both you and
the service provider ( restaurant,
hotels, transportation ...) to
ensure that we can meet your needs.
How can I
book rooms at the hotels/resorts?
Simply select the hotel in which you
would like to stay (or email or call
us with your requests and we will
make recommendations). Once you have
selected a hotel, proceed with
"Booking" and please fill out all
customer and payment information, as
well as any special requests. We
will confirm the availability of the
hotel, and send you payment details
as with tour booking.
When do I
need to pay for hotel/resort
All hotel/ resort reservations must
be paid in advance and immediately
after booking the hotel/resort. We
cannot hold hotel/resort bookings
without payment. Note that we accept
payment through PayPal, then it's
easy for you to send us the Deposit,
to hold your hotel/resort bookings.
If you are paying by credit card
online, your credit card will not be
billed until after we confirm the
availability of the hotel.
If you would prefer to pay by cash
or bank transfer within Vietnam, we
will confirm the availability of the
hotel with you and make arrangements
for payment. You can pay us 20% in
advance for Deposit and remit the
balance upon your arrival in Vietnam
( main cities as Ho Chi Minh city,
Ha Noi and Da Nang
make a reservation for someone else?
Yes, you can make a reservation
for someone else. Simply fill in the
name of the guest for the booking
and your contact details. You can
also pay by cash, paypal or bank
transfer for someone else. However,
you cannot make a payment for
someone else using credit card. The
name on the credit card must match
the name of the guest.
make payment for someone else using
a credit card?
No, you cannot make a payment
for someone else using credit card.
The name on the credit card must
match the name of the guest.
How do I
know my reservation is confirmed?
After you make an online booking, we
will follow up with you to confirm
availability and confirm the
booking. Your reservation is not
confirmed until you receive this
I am not
ready to book right now, what should
For flights, you can make a
booking and then we can hold the
booking for a limited period of time
until you are ready to purchase and
issue the ticket. When you make a
booking, we will inform you of the
amount of time until the ticket must
be issued since this timeframe
varies by airline.
For hotels, in order to make a
booking and hold a room, you must
confirm and pay immediately.
Unfortunately, we cannot hold a
hotel booking for you without
For tours, as tours are related to
hotels booking. We will need you at
US$ 100 per person for Deposit. This
amount is to cover our costs if you
cancel the tour. Almost is for
cancelation charges of
currency your prices are in?
All of the prices on our website are
in US Dollar.
accept credit card?
Yes, We accept Mastercard and Visa
payment methods do you offer and
what are they?
Now we offer 3 payment methods:
Cash, Bank transfer, Secure online
have electronic air tickets?
Yes, we have Electronic
tickets.However, some routes still
use Paper tickets such as: Danang-
Nha Trang// Danang - Pleiku ... and
some short routes.
received my flight ticket and there
is a problem with it. What should I
Please contact the customer service
team immediately. If your flight is
less than 48 hours from the time
that you receive the ticket, please
contact a customer service
representative directly by phone at
+84 4 8320 320 outside of Vietnam.
If the flight is more than 48 hours
from the time that you receive the
ticket, please contact us by phone
or email at
happens if I make an airline booking
and then do not confirm or pay?
When you make an airline booking, we
can hold the booking for a limited
period of time, which depends on the
availability of the flight and the
airline. If we have not received
confirmation from you after two
emails or faxes, we will
automatically cancel the booking.
If you confirm the booking but
arrange to issue and pay the ticket
later, we will inform you of the
deadline for payment. If you do not
make payment before this deadline,
the booking will be automatically