You must use a credit card to guarantee a reservation. Total value of your reservation will be charged on your credit card when we re-confirm your booking by email (popularly used) or fax with hotel voucher attached. Receipt of this amount will be sent after we have received bank's notice, normally 2-3 working days later ( Paypal normally takes only in an hour )
Amendments to your reservation must be notified to and agreed by Vietnam Travel Channel

Cancellation & Cancellation Fee
All cancellations must be received in writing, sent to us via email or fax. You do not have to pay any cancellation fee if you cancel your reservation more than seven (7) working days before the check-in date. In that case, we shall return this amount to your credit card
Otherwise, if you cancel your reservations within seven (7) working days prior to the check-in date, the cancellation fee equivalent to the value of 1 night will be charged as the hotel's no-show policy.

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Children Policy
Children under 12 years are generally granted a reduction of 30% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.

Deposit & Payment
A deposit of 30% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .
The remaining balance of the tour price (70%) is due upon arrival in Vietnam, payable at our offices in Vietnam . Cash is preferred to reduce any processing fees that may affect your cost.

Cancellation
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
- More than thirty (30) days prior to departure: The total deposit paid to us (20% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
- Less than Thirty (30) days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Unused Services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Halongtrip.com, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Refunds
At Halongtrip.com, you do not have to pay for anything you do not get as we have committed with you while making your reservation. Moreover, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:

• Air - conditioner does not work at all
• Poor, rude or irrespective tour guides and drivers
• Any tour activities missed on our commitment itinerary

For other cases, please send an email to our manager or visit our office to discuss. We are happy to listen and do all our best to give you the fairest thing possible.