Oriental Sails
From$110per person, two sharingread 6 Aug 2026A guide, not a quote — we confirm the live rate when you enquire.
Details →Syrena takes small groups around the classic part of Ha Long Bay in one tight overnight: a bamboo boat through Luon Cave after lunch, the climb up Titop before sunset, and Surprising Cave at seven the next morning, back on the pier by about half past ten. The operator runs two boats with 34 cabins between them, which puts each one in the small-boat bracket of the bay.
You cannot know in advance. Syrena’s own site says it operates “2 large cruise ships” with 34 cabins and 68 passengers in total, then describes a single set of rooms and never gives either boat a name. Our Google review file for Syrena is one listing that covers both, so no review on this page can be pinned to one hull.
Two reseller listings give each boat 17 cabins, which is the operator’s total halved; Syrena itself never splits the figure. Nobody publishes which of the two was launched in 2010, the year the operator, Tripadvisor and both resellers give. If the age of the boat matters to you, and our guide to boat age explains why it might, ask the operator which boat your date is on and when it was built.
The operator’s timetable for the 2 days 1 night programme, read on 10 October 2026, runs like this:
Two things in that timetable deserve a note. Titop is a stop for 17 of the 64 boats whose route we hold (counted 10 October 2026), and German guests who reviewed in October 2024 gave up on the Titop lookout after ten minutes stuck on the stairs behind other groups. And the owner’s 2-day page lists no kayaking, although its About page names kayaking among the activities. Two reseller listings include a kayak or bamboo boat at Luon Cave in the fare, which fits a Vietnamese guest who wrote of paddling there. If a kayak is the point of the trip for you, get it confirmed for your date.
The 3 days 2 nights programme swaps the order of the caves and adds a full middle day on a separate day boat: kayaking at Bright and Dark Cave, a set lunch on board, a swim at Ba Trai Dao beach and a pearl farm, then back to the main boat at Titop for a second night. Our guide to two days or three covers whether that middle day earns its money.
There are three grades, all described on the operator’s room pages:
| Cabin | Size | Beds | What sets it apart |
|---|---|---|---|
| Deluxe with Ocean View | 16 m² | queen or twin | large picture window, rain shower |
| Deluxe with Balcony | 15 m² | queen or twin | private balcony with a table and chair |
| Luxury Suite with Spa Bath | 21 m² | double | bathtub, forward on the lower cabin deck |
The balcony cabin is the smaller room. You give up a square metre inside for somewhere to sit outdoors. In drizzle the balcony is of little use. The operator says there are “two Exclusive Suites” without saying whether that means two per boat or two across both, and it does not give the split between the two deluxe grades at all.
One Dutch guest in November 2025 found the cabin clean but the ceiling low, with the rain shower head at about shoulder height for them.
From $110 per person, two sharing, for one night, on a reseller’s rates read on 6 August 2026. Syrena publishes no rate table of its own, so that listing on halongbaytours.com is the only price we hold. Per cabin for two:
| Cabin | One night (2D1N) | Two nights (3D2N), whole trip |
|---|---|---|
| Deluxe with Ocean View | $220 | $430 |
| Deluxe with Balcony | $240 | $465 |
The balcony costs $20 more for one night and buys the smaller room. The second night adds $210 to $225, almost as much as the first. These are the highest rates the listing shows, so a direct quote may land below them, and the suite has no price anywhere we have read. On 10 October 2026 the operator’s own site showed only discounts: 10% for booking 30 days ahead, 15% at 60 days and 20% at 90, plus a code worth up to 35% for direct bookings. Ask for the full price per cabin, for your date and grade, in writing.
Syrena’s own site publishes no inclusions list. Two resellers agree that an English-speaking guide, a welcome drink and the Luon Cave boat are in the fare, and that drinks, insurance and the Hanoi shuttle are extra. One of them adds tips to the extras and a surcharge over Christmas, New Year and Tet. One says only the meals in the programme are covered. The two-for-one happy hour and the bar bill settled at brunch fit the drinks being extra. One guest still had to buy drinking water, although a reseller lists two free bottles in the cabin; another found Wi-Fi did not work and phone signal was weak. Our guide to what is not included lists what to ask about.
Syrena’s office is kiosk 26 to 27 at Tuan Chau Marina, and its timetable sends you to the international harbour, yet guests have found the boat somewhere else. One searched for an hour without seeing a sign, and only reached the boat, near pier 27, once a third taxi driver rang their agency. Another said the check-in point on their booking site was the international marina while the boat waited about 2 km away. Before you set out, get the exact pier and a phone number for the day; the operator lists +84 203 384 5810 and +84 333 817 318. Our harbour guide helps with Tuan Chau’s layout.
Most of the low reviews are about how guests were spoken to on board. If something goes wrong, tell your booking agent in writing while you are still on the boat. Separately, one Spanish guest fell on the stairs and called the floors slippery.
Usually, if you say so early. Most vegetarians who wrote about it were cooked for, one saying the chef made separate dishes just for them. The complaints are about bland vegetables and rice, and about a group that wanted dal and roti. Put your diet in the booking and ask what the kitchen will make. Our food on board guide covers what boats in this bay usually serve.
Two resellers describe a wooden hull; the operator does not say. Nobody publishes the number of decks or the length of either boat. The 17 cabins per boat come from two resellers and the 34 guests from one; both fit the operator’s brand total of 34 and 68. Which boat dates from 2010 is not stated, and the suite count may be per boat or for the pair. Every review we hold covers both boats together.
Chosen by price proximity within the same bay, computed from our dataset — not by commission. We add no booking fee to any of them.
Our read is that Syrena sells a well-worn Ha Long route at a size we like, with two caves and Titop in one night. What it does not sell is certainty: two unnamed boats, no rate table from the operator, a meeting point guests have struggled to find, and some low reviews about service on board. Ask for the boat, the kiosk number and the full price in writing.
16 m², double or twin beds, ocean view.
15 m², double or twin beds, private balcony.
21 m², on the lower accommodation deck, forward.
This is not our score. We have not collected reviews of our own yet, and we do not reprint other people's — the words belong to the guests who wrote them. What we can tell you is the aggregate across the listings we track, and where Syrena Cruise sits against the 108 boats we can score: a median of 9.5 on 87 reviews. Scores in this bay cluster near the top (8–9.9), which is why we show you the review count as well. When we have enough reviews of our own to mean something they will appear here beside these, clearly marked as ours.
That number is what we collected and read. The score beside it is the average the listings publish, computed on 87.
These item appears on both lists. Sometimes that is a real disagreement; sometimes the two sources are describing different things. We show what each actually said rather than pick one.
“All meals on board”
“Meals not mentioned in the program”
Assembled from the 2 sources we read for this boat, grouped by what each line is about and counted by how many sources list it. Quotes are the sources' own wording. Nothing here replaces the confirmation you get in writing when you book.
No source we read publishes check-in or checkout times for Syrena Cruise. Ask when you book — on this coast checkout is usually between 09:30 and 11:00, and the difference decides whether you get a last morning on the water.
We checked every cancellation ladder in our sources. They differ by who you book through, not by which boat you sail: the same boat carries different terms on different listings. So we will not print one and call it Syrena Cruise's policy.
Across the 7 distinct ladders we found, free cancellation ends somewhere between 15 and 30 days before check-in. After that the fee climbs to 100%.
Get the ladder in writing from whoever quotes you, before you pay a deposit.
Stops as published across the sources we track. Operators reorder them with the tide and the weather, and the provincial authority can close a cave at short notice.
Tuan Chau Marina. The piers serving these bays are roughly twenty minutes apart and drivers do occasionally go to the wrong one, so name it when you arrange your own transfer.
No source we checked publishes: decks, length m. A further 4 figures rest on a single source. We would rather say that than fill the gap with a guess. If the operator sends us the figures we will publish them and date them.
Read for this boat: operator, source-1, source-2 — one dot per source, filled when that many publish the figure. 4 figures rest on a single source — confirm before relying on them. How we verify
We add no booking fee. The figure we show is half the cheapest cabin for two on the rate table we read, dated the day we read it.
From$110per person, two sharingread 6 Aug 2026A guide, not a quote — we confirm the live rate when you enquire.
Details →From$110per person, two sharingread 6 Aug 2026A guide, not a quote — we confirm the live rate when you enquire.
Details →From$118per person, two sharingread 6 Aug 2026A guide, not a quote — we confirm the live rate when you enquire.
Details →